Blacklist / Whitelist Callers

Must have Office Manager user access

1. Sign into user portal
2. Click Users
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3. Uncheck “Hide System Users” at the bottom of the page
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4. Select the Queue / Ring Group to modify
   • Primary Ring Group / Queue is typically 4000
5. Select “Answering Rules” then “Block / Allow”
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6. In the Block / Allow window enter the numbers to Blacklist / Whitelist
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