Scope
The following steps will allow route a DID (phone number) to an Auto Attendant
Items Needed
Office Manager or Reseller access to https://pbx.firecomm.tel
Method 1: Route to Auto Attendant Using Call Routing User (Preferred)
Using the top bar click on Users
Click on the Call Routing user
Click on the Answering Rules tab
Click the Edit icon next to the Answering Rule you wish to modify
Select the checkbox for Always
In the field next to Always begin typing the extension number of the Auto Attendant you wish to use.This should be a number between 5004 and 5999. As you type the number you will see the list of available Auto Attendants.Click on the one you wish to use.
Click Save
Method 2: Route DID directly to Auto Attendant
Using any web browser log in to https://pbx.firecomm.tel
Using the top bar click on Inventory
Click on the Edit icon at the right of the phone number you wish to use
Change Treatment to Auto Attendant
In the field below enter the extension number of the Auto Attendant you wish to use.This should be a number between 5004 and 5999. As you type the number you will see the list of available Auto Attendants.Click on the one you wish to use.
Click Save