PBX Features

Sign into user portal Click Users Uncheck “Hide System Users” at the bottom of the page Select the Queue /...

Star Codes and Features Many features in the FireComm platform are controlled by dialing the star key in conjunction with a 2 or 3 digit code. The default star codes are listed below. These may be customized by submitting a request to oops@FireComm.tel

Introduction Answering Rules are a powerful tool to create powerful call routing applications. The sheer number of options can be daunting at first. However, with a little planning you can fine tune your call routing in a manner that's just right for your business. How Answering Rules Apply The first thing to understand is how [...]

Definitions There are two types of call parking orbits supported on the FireComm system. Directed -  This is the traditional call parking feature where the person that performs the park simply transfers the caller to a Call Park Orbit.  The orbit (also called a queue) must be pre-existing and must be empty in order for the [...]

Example Script “Thank you for calling FireComm Demo Company. if you know the extension you’d like to reach you may...