Star Codes and Features

Many features in the FireComm platform are controlled by dialing the star key in conjunction with a 2 or 3 digit code.

Star Code	Feature Description
<Call Park Queue Number>	Park a Call
*35<Extension Number>	Extension Pickup – Answer a Call that is ringing at another extension
*36	Domain Pickup – Answer a Call that is ringing within the same domain
*37	Department Pickup – Answer a Call that is ringing within the same department
*40	Activate Call Forwarding
*41<Forwarding Number>	Set Forward Busy Destination
*42<Forwarding Number>	Set Forward No Answer Feature
*44	Pick up a call from another device on the same extension
*46	Hot Desking: Release Ownership of Device
*48<Destination Number>	Ask caller to enter PIN before connecting call
*49<Destination Number>	Ask caller to enter extension # before connecting call
*50<Extension Number>	Auto Answer/Intercom (3 or 4 Digit Ext)
*55<Call Park Destination>1	Retrieve a call from a Call Park Queue
*67<Destination>	Outbound Call to DID or Extension as Anonymous (One Time)
*69	Call Return
*72<Forwarding Number>	Set Forward Destination
*73	DeActivate Forward
*74	Activate Night Mode (On Own User)
*75	Deactivate Night Mode (On Own User)
*77	Activate Reject Anonymous Calls
*78	Activate Do Not Disturb
*79	DeActivate Do Not Disturb
*80	Activate Call Recording
*81	DeActivate Call Recording
*87	Deactivate Reject Anonymous Calls
*88	Make Agent Available for a Queue (Online)
*88<Queue Extension>	Make Agent Available for a Specific Queue (Online)
*89	Make Agent Unavailable for a Queue (Offline)
*89<Queue Extension>	Make Agent Unavailable for a Specific Queue (Offline)
*90	Activate Forward Busy
*91	DeActivate Forward Busy
*92	Activate Forward No Answer
*93	DeActivate Forward No Answer
*98	Transfer to an Extension
*99	Transfer to Self

Shortcut	Feature Description
7<Extension Number>	Transfer a call directly to voicemail (3 or 4 digit extension)
7[0-1][0-9]	Transfer a call to a Call Park Queue in the 700-719 Range for Parking without Callback
7[2-9][0-9]	Transfer a call to a Call Park Queue in the 720-799 Range for Parking with Callback
99<Extension Number>	Auto Answer/Intercom (3 or 4 digit extension)
099<Destination Number>	Invoke the Account Code feature
5000/9900	Unregistered Login to VMail (prompted for acct no and password)
5001/9901	Registered Login to VMail (prompted for password only)
5002/9902	Hot Desking Sign In
9999	Hot Desk/Hoteling Deactivate

1 – All call parks MUST be in the 700-729 range to work with the system default settings.

Updated on September 23, 2019

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