Introduction Answering Rules are a powerful tool to create powerful call routing applications. The sheer number of options can be daunting at first. However, with a little planning you can fine tune your call routing in a manner that’s just right for your business. How Answering Rules Apply The first thing to understand is how […]
Cost Recovery Surcharge Cost Recovery Surcharge is not a government tax, but a fee collected and retained to recover government compliance costs, charges imposed by other carriers for calls between our customers and theirs, and by 3rd parties for network facilities and services we purchase to provide service. Emergency 911 Fees The 911 Emergency Service Fee […]
Star Codes and Features Many features in the FireComm platform are controlled by dialing the star key in conjunction with a 2 or 3 digit code. The default star codes are listed below. These may be customized by submitting a request to oops@FireComm.tel
Port in existing phone numbers
Sign into user portal Click Users Uncheck “Hide System Users” at the bottom of the page Select the Queue / Ring Group to modify Primary Ring Group / Queue is typically 4000 Select “Answering Rules” then “Block / Allow” In the Block / Allow window enter the numbers to Blacklist…
On iPhone’s there is an option called “Mail Days To Sync.” This option allows you to save space on your iPhone by telling the server to stop pushing emails to your phone. There are several options to select: “No Limit” — This option will send all the emails in your…
Via Your Phone From your phone press the Messages key or dial 5001 Enter your Extension followed by the # key Enter your Voicemail PIN followed by the # key Press 6 for the Greetings Menu Press 1 to record your new greeting Press 1 to record greeting Record your greeting and press…
Analog In terms of telephony, Analog refers to any device which is not digital. This is usually in reference to a legacy telephony device. ATA Analog telephone adaptor is the hardware device that connects a conventional telephone and converts the voice signals into IP packets for use with VoIP. Fax…
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