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Resolution Desk (Help Desk)

Resolution Desk Hours
The SupportFire Resolution Desk is available Monday – Friday from 8am to 6pm EST

About the Resolution Desk

In the world of IT, problems happen. Computers crash, passwords are lost, email stops working, and the list goes on. And without proper technical support in place, these problems can bring your business to an abrupt – and potentially damaging – halt.

However, not every issue can be called a catastrophe…until it prevents you from being able to do your job. We’re here to help you stay ahead of the curve, so you can focus on growing your business – and to do so, we do more than just provide support. 

Word merge, privacy settings for Chrome, unknown icon on your desktop? You get the idea – have a question, just ask. 

Things We Help With

Remember we do more than just support issues, here is a short list of some of the common things we help with at the Resolution Desk

  • Microsoft and Apple desktop operating systems
  • Microsoft Office and leading third-party applications
  • E-mail applications and Web browsers
  • Hardware and network troubleshooting
  • Printer installation and support
  • Mobile phones and tablets
  • User administration
  • Desktop performance problems
  • Virus and malware infections

Contacting the Resolution Desk

By Chat – Fastest Response


Click the “Help Desk Chat” icon on your desktop or menu bar


Complete the form to start the chat


Welcome to the live chat


By Phone – Faster Response

Contact Number: 330.237.6610

By Email – Fast Response

Send an email to resolve@SupportFire.com

To expedite responses please:

  • Send emails from your company email address
  • Include your preferred contact method
  • Include information about your issue
Updated on November 16, 2019

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