- Goto www.SupportFire.com
- Click “Client Resources”
- Click “Remote Desktop”
- Fill in your
- Username
- Password
- Click “Login”
- The computers assigned to your user will appear in the right box
- Any computer that is online will have a green bar on it
- Double click the computer icon to start the remote desktop connection
- A “Join Session” pop-up will appear
- A 2nd pop-up may appear – asking to “Open ScreenConnect Client”
- Click “Ok” or “Open ScreenConnect Client”
- If this is the 1st time you have used remote desktop on a computer it will download a small app to complete the connection
- Accept any download warnings
- You should have a window appear showing your Remote Computer
To Logout or Change Password
- Click the “Letter Icon” in the lower left corner
- Select “Logout” or “Change Password”
