OUTAGE Incident Report
Affected Services
Inbound calls and registrations for customers on nodes in Atlanta
Event Summary
Inbound calls failing and lost registration for customers on registered to Atlanta
Event Timeline
12:17 PM EST – We received an alert that a core network element had failed resulting in dropped calls and lost registration
12:18 PM EST – Network element restarted and services restored
12:19 PM EST – Network element failed again
12:19 PM EST – Services failed over to remaining nodes. Phones regained registration and calls flowed normally.
Future Preventative Action
Affected network element was removed from production and replaced with a spare. Services were routed back to the primary nodes. Investigation will continue to determine cause of initial network failure.