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2019-5-6 – Atlanta Network Failure

Status: Resolved & Investigating
Event Description: Dropped calls and lost registration
Event Start Time: 2019-05-06 12:17 PM EST
Event End Time: 2019-05-06 12:21 PM EST

OUTAGE  Incident Report

Affected Services

Inbound calls and registrations for customers on nodes in Atlanta

Event Summary

Inbound calls failing and lost registration for customers on registered to Atlanta

Event Timeline

12:17 PM EST – We received an alert that a core network element had failed resulting in dropped calls and lost registration
12:18 PM EST – Network element restarted and services restored
12:19 PM EST – Network element failed again
12:19 PM EST – Services failed over to remaining nodes. Phones regained registration and calls flowed normally.

Future Preventative Action

Affected network element was removed from production and replaced with a spare. Services were routed back to the primary nodes. Investigation will continue to determine cause of initial network failure.

Updated on September 24, 2019

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